FAQs

We are a team of animal lovers, we understand that pets are a part of the family and deserve to be treated with dignity and respect.

Do you offer individual cremations at Bamganie?

Yes, we do. Your pet will be individually cremated, and their ashes will be kept separately and returned to you in your urn or receptacle of choice. You may choose a shared cremation too, but the remains will be scattered in our woodland area.

Do you guarantee that we will get our pet back and only our pet?

We guarantee every individual cremation and that you will only receive your pet’s ashes in return. We have a strict process to ensure that all pet parents will only be returned with their pet’s ashes.

Can you put the ashes in more than one receptacle?

Yes, you can choose from our range of receptacles. For example, you could select both an urn and locket.

Can we be there when our pet is cremated?

Yes, we offer a viewing and waiting service. To organise this, please speak to our team directly. Please note that during the current COVID-19 situation, this service has been suspended. Please call us to discuss your needs.

When our pet arrives at Bamganie how long until they are cremated?

Your pet is cremated within 48 hours of arriving at Bamganie Pets Cremation Service in Lethbridge. No pet is cremated without all the paperwork and approval of the owner, and specific timeframes will always be communicated to clients by our team.

How long does it take to cremate a pet?

Everything is size dependant but as a guide between 2 to 8 hours.

Can we bring our pet to you?

Yes. It is essential to speak to our team before arriving at our facility. We will work with you to find a suitable time and provide you with the privacy to say goodbye to your pet in peace.

What is the cost of your service?

The cost is dependent on the individual services required. Please contact your veterinarian in the first instance for pricing or our Customer Service Team on 1300 514 414 for further details.

Do we have to pay straight away?

This will be dependent on how your pet comes to us. If you are a private client, payment is required at time of service. We have a partnership with OpenPay, which you can utilise if needed. If you use our services via your veterinary clinic, your payment will be processed by them, and you will need to speak to them about the specifics.

How long does it take to get our pet back?

As a guide between 7 to 14 days, more specific arrangements can be made via speaking to our team.

What is a shared cremation?

Shared cremation is a non-returnable ashes cremation with other pets. Ashes are scattered on the Bamganie Pets Cremation Services woodland grounds.

What is a shared cremation?

Shared cremation is a non-returnable ashes cremation, with the ashes scattered on the Bamganie grounds.

What is a communal burial?

A communal burial is when your pet is buried together with other pets. Our burial ground is not open to the public due to safety reasons. We do not offer individual burials.